Privacy Policy

Who we are

Powerhouse Digital Limited trading as BOB-E.AI specialises in AI and IoT software solutions and offers a wide range of digital services to help promote services for its B2B clients.

Personal Data

Powerhouse Digital uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which the agency believes may be of interest to you and your business. In you making initial contact you consent to Powerhouse Digital maintaining a promotional dialogue with you until you either opt-out (which you can do at any stage) or we decide to desist in promoting our services. Powerhouse Digital also acts on behalf of its clients in the capacity of the data processor. When working exclusively as a data processor, Powerhouse Digital will be acting on the instruction of its client and will work hard to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from exhibitions, workshops, seminars, scorecards, webinars and roadshow events, including the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our different websites, including but not limited to personally-identifying information like Internet Protocol (IP) addresses. Powerhouse Digital may from time to time use such information to identify its visitors. Powerhouse Digital may also collect statistics about the behaviour of visitors to its website.

Powerhouse Digital websites use cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. These cookies help Powerhouse Digital to identify and track visitors and their website access preferences. Powerhouse Digital website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using a Powerhouse Digital website such as BOB-E.AI.

Any information Powerhouse Digital holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.

Powerhouse Digital will only collect the information needed so that it can provide you with marketing services, the business does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Powerhouse Digital has purchased from a third-party list broker, on behalf of a client.

Legal basis for processing any personal data

To meet Powerhouse Digital’s contractual obligations to clients and to also respond to marketing enquiries.

Legitimate interests pursued by Powerhouse Digital and/or its clients

To promote the marketing services Powerhouse Digital offers including, but not limited to, AI software development, chatbots and IoT services. The business also offers automated communication strategies, using both in-house expertise and strategic relationships with third-party partners to deliver its service portfolio. These are promoted through four main websites comprising: www.bob-e.ai; www.powerhouse-digital.com; www.mycloudmedia.co.uk; www.appsandwebsites.com

Consent

Through agreeing to this privacy statement, you are consenting to Powerhouse Digital processing your personal data for the purposes outlined. You can withdraw consent at any time by Telephone 0800 849 0888 or email info@powerhouse-digital.com or writing to us, see the last section for full contact details.

Disclosure

Powerhouse Digital may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Powerhouse Digital requires these parties to agree to process this information based on our instructions and requirements consistent with this privacy statement and GDPR. Powerhouse Digital does not broker or pass on information gained from your engagement with the agency without your consent. However, Powerhouse Digital may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Powerhouse Digital, its clients and/or the wider community.

Retention Policy

Powerhouse Digital will process personal data during the duration of any contract and will continue to store only the personal data needed for six years after the contract has expired to meet any legal obligations. After six years any personal data not needed will be deleted.

Data storage

Personal data is held in the EEA using different servers. Some personal data is held outside the EEA in the US using different platforms such as Google Drive and different social media solutions. Each provider is a signature to the EU/US Privacy Shield. Where data is held in countries outside the EEA Powerhouse Digital will always first check that the supplier has data compliance certification.

Your rights as a data subject

At any point whilst Powerhouse Digital is in possession of or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

 

In the event that Powerhouse Digital refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

Powerhouse Digital at your request can confirm what information it holds about you and how it is processed.

You can request the following information:

  • Identify the contact details of the person or organisation (Powerhouse Digital) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Powerhouse Digital or a third party such as one of its clients, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision-making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required

Powerhouse Digital will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Powerhouse Digital is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to info@powerhouse-digital.com or by phoning +44 (0) 800 849 0888 or writing to us at the address further below.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Powerhouse Digital or its partners, you have the right to complain to Powerhouse Digital’s DPO. If you do not get a response within 30 days you can complain to the ICO.

The details for each of these contacts are:

Powerhouse Digital Limited
Attention of the Data Protection Officer – Registered Office:
Bank Chambers, Market Street, Huddersfield, HD1 2EW
Telephone 0800 849 0888 or email info@powerhouse-digital.com

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone +44 (0) 303 123 1113 or website: https://ico.org.uk/global/contact-us/email/